Jaime Carrera Troncoso

Software Engineer / Engineering Manager

jaime@graft.codes

Engineering Manager and Software Engineer with over 10 years of experience leading teams, building scalable systems, and delivering impactful solutions. Based in Ciudad de México, I thrive in remote work environments and am passionate about contributing to innovative projects in the tech industry.

I have extensive experience working with startups and building robust backend teams from the ground up.

At Nu, I managed a team of five engineers, guiding their careers and driving team rituals to ensure successful project delivery of the member get member initiative from the Growth team. At Examedi, I advanced from a software engineer to leading a team of 10, driving initiatives like improved doctor scheduling, payment integrations, and team mentorship. Previously, during my eight years at Cornershop, I played a pivotal role in scaling engineering teams and implementing critical systems for payments, customer service, catalog management, and inventory. My leadership and technical expertise directly contributed to the company’s rapid growth and operational success.

I excel at solving complex problems and fostering collaborative team environments.

On a personal note, I am a lifelong music enthusiast, an avid collector in both digital and physical formats, and a dedicated concert photographer.

Experience

2024

Nu - Technical Engineering Manager

• Growth Team - Member Get Member

2023 - 2024

Senior Software Engineer at Examedi

• Examedi - Operations Team.

Engineering Manager

• Leading a team of 10 engineers, driving project delivery and implementing best practices to enhance team performance and product quality.

2023

Software Engineer at Uber

• Uber Eats - Merchant Operations Platform.

2015 - 2023

Software Engineer and Engineering Manager at Cornershop by Uber (cornershopapp.com).

At Cornershop I worked in many initiatives such as:

• Customer Service
• Design and implementation of the Post Sales application.
  • System that let Customer Service agents create Orders on behalf of customers.
• Continuously improving the customer service backoffice and payments tools.

• CRM
• Typeform surveys connected to the backend using webhooks.
• Personalized post checkout cards.
  • Letting customers have personalized messages after checking out.

• Risk and Payments
• Implementation and improvements of the risk engine.
  • That way Cornershop minimized the risk of having fraudulent customers place risky orders.
• Improvements of the different payments platforms implementations.
• Design and implementation of a customer risk platform for risk and customer service agents.
• Design and implementation of the customers billing app for Mexico.
  • Letting customers have their fiscal bill of the services provided by Cornershop.

• Catalog
• Design and implementation of the variable weight property for products.
  • Letting customers buy items by packages that had variable weight, for example, a tray of strawberries.

• Cornershop Pay
• Implementation of the Cornershop Pay platform at different key stores in Mexico.
  • Enabling Shoppers to have faster checkout at popular stores.

• Inventory
• Design and implementation of the Inventory platform for Cornershop.
  • Leading the Inventory tech team to develop a new app, enabling Shoppers to have simpler supply access and sampling products delivery.
• Engineer Manager of the Inventory Tech Team.

• Others
• Interview Engineer candidates for working at Cornershop.
• Mentor different new engineers for their Cornershop onboarding.

2009 - 2015

Software Engineer at Penta Analytics, Chile

• Design and implementation of Penta Analytics project management software.
• Web solutions for Penta Analytics customers.

2013  - 2014

Researcher at Niclabs Chile (niclabs.cl)

• Design and implementation of a Video Streaming QoE Platform.

Education

2003 - 2014

Universidad de Chile - Departamento de Ciencias de la Computación (dcc.uchile.cl)

• Bachelor of Science in Computer Science & Engineering.